Your Dispatcher Is Spending Half Their Day Managing Information That Should Be Automatic
Without a real-time dispatch system, your dispatcher spends their morning doing data collection instead of decision-making: calling techs to confirm they're on route, calling customers with arrival windows, manually calculating who's nearest to the next job, and updating a whiteboard that's always slightly wrong.
ECode FX gives your dispatcher a single screen with everything they need — live tech locations, real-time job status, upcoming assignments, and available slots. Dispatching a job takes 30 seconds instead of five minutes. Exceptions get attention; routine work runs on autopilot.
- Live map shows every tech's location and job status in real time
- Drag-and-drop assignment — job dispatched in under 30 seconds
- Skill and certification matching prevents wrong-tech assignments
- Tech receives push notification with full job details instantly
- Customer receives automatic on-the-way text with live ETA
- Job status visible to dispatcher without calling the field
Every Feature You Need in Dispatching
No add-ons. No hidden tiers. Everything below is included with your ECode FX subscription.
Real-Time Dispatch Board
A live view of every technician's GPS location, current job status, drive time remaining on active jobs, and upcoming assignments — all on one screen. Make dispatching decisions in seconds based on facts, not phone calls.
GPS-Powered Nearest-Tech Routing
When a new job comes in, ECode FX instantly identifies the closest available and qualified technician. One tap to assign. For emergencies, this cuts response time by an average of 40%.
Skill and Certification Matching
Tag technicians with certifications, equipment licenses, and specialties. Jobs requiring specific credentials only show qualified techs as dispatch options. No more sending an unlicensed technician to a job that requires a license.
Instant Push Notification to Field
The moment a job is assigned, the technician's phone receives a push notification with the customer address, job description, customer notes, access instructions, and navigation. No phone call required from the office.
Real-Time Job Status Updates
Technicians update their status from the mobile app — en route, arrived, on job, job complete. Your dispatcher sees every change in real time without ever picking up the phone.
Emergency Job Queue
Flag any incoming job as emergency priority. ECode FX surfaces it at the top of the dispatch queue, highlights the closest available tech on the map, and enables one-tap dispatch with automatic customer notification — in under 60 seconds.
Morning Dispatch Process Cut From 2 Hours to 15 Minutes
Summit Plumbing's dispatcher started work at 7 AM every day just to get through the morning dispatch process — calling techs, confirming jobs, adjusting for last-minute changes, and updating customers. After ECode FX, the same process takes 15 minutes. Techs receive their schedules automatically. Status flows back without calls. The dispatcher now focuses on exception handling and customer service instead of logistics.
See How It Works →Frequently Asked Questions
See the Dispatch Board in Action
Book a 30-minute demo and watch real-time dispatching from the first call to the tech arriving on site.
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