This Privacy Policy explains how ECode FX ("we," "our," or "us") collects, uses, and protects your information when you visit our website or use the ECode FX field service management platform.
1. Information We Collect
We collect information you provide directly — name, email, phone number, company name, job title, and payment information. When you use our platform, we also collect business operations data including customer records, job information, scheduling data, and other information entered into ECode FX.
We also collect technical information automatically: IP address, browser type, device type, pages visited, session duration, referral source, and platform usage data.
2. How We Use Your Information
4. Data Security
We implement appropriate technical and organizational safeguards to protect your personal information and business data against unauthorized access, alteration, disclosure, or destruction. This includes encryption at rest and in transit, access controls, and regular security reviews. No online system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide services. When you terminate your subscription, you receive a complete data export. Business data is purged from our systems within 30 days of account closure and written confirmation is provided upon request.
6. Your Rights
You may request access to, correction of, or deletion of your personal information at any time. To make a request, contact us at sales@epescode.com. We will respond within 30 days.
8. Policy Changes
We may update this Privacy Policy periodically. When we make material changes, we will notify account administrators by email before the change takes effect. Continued use of ECode FX after the effective date constitutes acceptance.